In Their Own Words, Translating Clinical Care For Callers To Cancer Information Service :NCI

NCI’s Cancer Information Service (CIS), a resource which handles approximately 100,000 calls, e-mails, and live chat sessions annually, where more than 70 information specialists, who are trained and monitored by experienced oncology nurses, tackle these requests for help and information, often engaging in lengthy discussions about treatment options with someone who has just been diagnosed with cancer, or with the spouse of a cancer patient who’s having a hard time taking care of their loved one and needs some help or guidance on what to do or where to turn.
“My background in oncology and as a bedside nurse really helps to bring some of the clinical aspects of cancer care to the information specialists, who often don’t have that intimate level of knowledge,” said Randy Jacobs, an oncology nurse educator with the CIS.

Read more at  NCI’s Cancer Information Service: Providing Information and Assistance Nationwide